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This page sets out exactly how jota777 collects, uses and protects the information tied to your account — from the moment you register through every transaction record your wallet generates. Access to our platform and the rights described here depend on your local law and eligible regions.
When you open an account with us, we collect the details you submit during registration — name, contact information and the payment identifiers linked to your chosen method, whether that is Nagad, Upay or Bank Transfer. We also record the activity that flows through your account: deposits, withdrawals, session logs and any correspondence you send to our support team. This data serves three purposes. First, it lets us process your transactions accurately and match payments to the correct account wallet. Second, it helps us keep your account secure by flagging access patterns that do not match your usual device or location. Third, it allows us to respond to your support requests with the right transaction context already in front of us. We do not sell your personal information to third parties. We share data only where a payment processor requires it to complete a transfer, or where applicable law in your eligible region compels disclosure. Retention periods follow the minimum required by the rules that apply to your jurisdiction. You can ask us to clarify what we hold, and the support route in this policy is the correct place to start that conversation.
Not every digital touchpoint falls under the same privacy rules. This section draws the lines clearly so you know exactly which parts of your interaction with us this policy governs and which sit outside it.
This policy covers data collected when you register, log in and manage your account details. Any information you enter into your profile — contact fields, payment method identifiers and verification records — falls fully within its scope.
Deposits and withdrawals processed through Nagad, Upay or Bank Transfer generate records that we hold and protect under this policy. Those records are visible in your account history and are subject to the retention and correction rights described here.
General browsing of our lobby — viewing game categories, reading published terms or navigating promotional notices — is logged at an aggregate, non-personal level. Individual session data tied to your account falls inside this policy; anonymous site analytics do not.
Links to external payment processors, game studios or third-party pages operate under those parties' own privacy terms. We do not control how they handle data once a transfer or session leaves our platform. Review their policies independently before submitting information there.
Your account gives you direct access to some of the information we hold. Log in and open the account settings page to review the personal details on file — your registered contact information, linked payment method labels and any verification documents you submitted. If something there is incorrect, the account settings page includes fields you can update directly; for changes that require our verification step, submit a correction request through the support route listed in this policy and we will action it from our side. Transaction records are available inside your account history tab — each deposit and withdrawal entry shows the method used, whether Nagad, Upay or Bank Transfer, along with the reference identifier for that transfer. If you want to know what other data we hold beyond what is visible in your account, or if you want to ask about retention or deletion, the correct route is the policy contact path shown in the support section below. We respond to data queries through that same channel.
Open the account settings page to see personal details, linked payment identifiers and any documents on file. Transaction history is available separately under the account history tab with per-transfer reference data.
Some fields are editable directly in account settings. For changes that require our verification — such as a registered contact number or identity document — send a correction request through the policy support route.
If you want clarity on what we hold beyond your visible account data, contact us through the channel listed in the support section. State your account identifier so we can locate the right records and respond accurately.
Questions about how long we keep specific data types, or requests to discuss deletion where local law permits, go through the same support contact path. Availability depends on your jurisdiction and the applicable retention rules.
If any part of this policy raises a question you cannot resolve through your account settings, these are the published routes to reach us. Use the channel that matches your query type — account corrections, data questions and general privacy concerns each have a clear path below.
The live chat button is visible on the site when you are logged in. Use it to raise an account-linked privacy question directly. Have your account identifier ready so the support team can pull the right records immediately.
For written data requests — correction submissions, retention queries or formal privacy questions — use the email address published in the contact section of the site. Written requests give us a clear record of what you asked and when.
The help centre accessible from your account dashboard holds published answers to common data and privacy questions. Check there first; if your question is not covered, escalate through live chat or email using the routes above.
Security and transparency sit alongside each other in how we manage this policy. The practices below describe the real steps we take — not abstract promises.
Personal and payment data is processed only to the extent needed for account management and transaction processing. We do not share it with third parties for marketing. Payment processor data — Nagad, Upay, Bank Transfer references — is handled under the terms of those processors as well as ours.
We use cookies to keep your session active and to record aggregate browsing behaviour at a non-personal level. Logged-in session activity tied to your account ID falls within this policy. You can manage cookie preferences through your browser settings at any time.
Access to your account data is protected by the login credentials you set. If you notice account activity that does not look like your own, use the account settings page to update your credentials immediately, then contact support through live chat or email to flag the concern.
When this policy changes in a way that affects how we handle your data, we publish the updated version at this URL. The effective date at the top of the page reflects the latest revision. To request a copy of this policy or ask about a specific change, use the email support route.
These are the questions we hear most often about data, account records and your rights under this policy. If your question is not here, the support routes in the section above are the right next step.
We collect the contact details you enter during registration, the payment method identifiers you link to your account — such as a Nagad or Upay number, or Bank Transfer details — and the verification documents requested during the account review step. Nothing beyond what is needed for account and payment processing.
Your account settings page and transaction history tab show the primary data we hold. For a fuller picture beyond what is visible there, send a written request through the email support route. Include your account identifier so we can locate the correct records and respond with the right detail.
Some fields — like a contact number or linked payment identifier — can be updated directly in account settings. Where a change needs our verification step, submit a correction request by email. State clearly which field needs updating and attach any supporting document the account page asks for.
We share payment identifiers only with the processor completing your transfer — Nagad, Upay or Bank Transfer — and only to the extent that processor needs to route the transaction correctly. We do not sell payment data or share it for marketing purposes with any external party.
Retention periods depend on the rules that apply in your eligible region and jurisdiction. We keep data for the minimum period required under those rules. If you want to know the specific retention period that applies to your account type, send a query through the email contact route.
Closing your account stops active data collection, but we retain transaction and identity records for the period required by applicable law in your region. You can ask about the post-closure retention period by contacting support. Availability of deletion depends on your local legal framework.